Support Associate – Bronto

Overview

 

As part of Bronto’s Client Services team, the Support Associate will play a key role in the transition to our continued growth.  

 

Bronto Software is seeking a full-time Support Associate to join our Client Services team and provide marketing, product and technical support to our growing list of clients. Do you love technology, software, solving problems and helping others? In this role, you will use your excellent diagnostic and troubleshooting skills to help clients in using and understanding all aspects of the Bronto application. If you have the technical aptitude, a helpful attitude and self-motivation required to become a Bronto application expert, we would love to hear from you.

 

 

Responsibilities

 

In this opportunity you will:

  • Act as the voice of Bronto’s customers to the broader Bronto team
  • Drive customer satisfaction and retention through amazing customer service
  • Provide application support, troubleshooting and customer education via Bronto’s three support channels
  • Collaborate on and support Client Services team projects as needed to support growth of Bronto.
  • Accurately document customer interactions in tracking system and follow defined Client Services processes and workflows

 

Qualifications

Qualifications:

  • Degree, highly preferred, technical focus a plus
  • Zero to two years technical support or help desk experience
  • Professional, with strong verbal and written communication skills
  • Proficiency with HTML and CSS
  • Experience working directly with customers
  • Friendly and energetic personality
  • Demonstrated ability to work in a collaborative team environment
  • Experience with technology and web-based applications
  • Ability to work an 11am to 8pm shift for a week, once a quarter 
  • Ability to be on-call after hours for 24×7 emergency support at one week per month

Helpful Skills:

  • Graphic and web design skills
  • Experience with technical integrations or API troubleshooting a plus
  • Email marketing experience
  • Email Service Provider Help Desk experience desired but not required

 Other:

 

  • Eligibility to work in the UK
  • Located out of our London office
  • No agencies please!

 

 

Bronto Software provides a cloud-based marketing platform for retailers to drive revenue through their email, mobile and social campaigns. Building upon consistent growth since its founding in 2002, We are now now in the midst of a period of fast-paced growth as it expands its mission beyond email to become the leading marketing platform for retailers and other commerce focused companies. Bronto Software is consistently recognized for our products and services.

 

 

LIVE OUR VALUES – TRANSPARENT, APPROACHABLE, PASSIONATE.  

To see the Bronto life through words, photos and videos, visit http://brontonation.com