Account Manager II

Overview

Bronto Software is currently seeking an Account Manager to help us manage, retain and expand our client relationships.
 
The Account Manager will be the primary point of contact and drive all business aspects of  a number of our client relationships as well as driving key initiatives within the account.  This individual will be a trusted advisor within their client accounts, helping customers effectively use the application, increase their marketing sophistication and drive revenue through the Bronto Marketing Platform. We are seeking professionals who are outgoing, articulate and enjoy relationship building at all levels within an organization.

 

Responsibilities

  • Maintain clear understanding of client marketing plans and objectives, technology environment and organizational structure
  • Establish and strengthen relationships at multiple levels within client organizations
  • Negotiate and close all client renewals, upsell and cross-sell contracts for their accounts
  • Assist clients in increasing revenue through Bronto solutions and services, and by recommending relevant partner solutions
  • Establish and maintain high retention rates and high level of customer satisfaction by exceeding customer expectations and by being the primary escalation point and internal advocate for client issues
  • Coordinate and drive internal engagements across Bronto’s technical, business, and executive departments on behalf of customer 

 

Qualifications

    • BA or BS degree with 3+ years of Account Management experience
    • Relationship development skills at multiple levels within a client organization
    • Knowledge of  web-based software as a service (SaaS), eCommerce/Online Retail preferred
    • Excellent oral, written, presentation, and interpersonal skills
    • Professional demeanor, poise and appearance
    • Team players wanted
    • Proficiency with MS Office, LinkedIn, GoToMeeting
    • Formal sales training such as Target Account Selling, Miller-Heiman a plus
    • Eligibility to work in the US without sponsorship
    • Ability to work out of Durham, NC HQ
    • A sense of humor helps too!

 

Other:

 

  • Ability to work from our Durham, NC headquarters

  • Eligibility to work in the US without sponsorship

  • No Agencies Please!

 

Bronto Software provides a cloud-based marketing platform for retailers to drive revenue through their email, mobile and social campaigns. Building upon consistent growth since its founding in 2002, We are now in the midst of a period of fast-paced growth as it expands its mission beyond email to become the leading marketing platform for retailers and other commerce focused companies. Bronto Software is consistently recognized for our products and services.

 

 

 

Why Bronto?

 

  • Clear Vision of our purpose and mission

  • Great Location on American Tobacco Campus

  • Triangle Business Journal Best Places to Work five-time-winner

  • All Brontos are given company time to volunteer at area non-profits

  • Active Lifestyle with subsidized Y membership and wellness events

  • Free beverages, snacks, and planned social activities

 

 

 

LIVE OUR VALUES – TRANSPARENT, APPROACHABLE, PASSIONATE.  

 

To see the Bronto life through words, photos and videos, visit http://blogs.bronto.com/brontonation